Frequently
Asked Questions
Q. What is included in my quote?
A. Our quote includes, unless otherwise noted, all charges
for freight, duty, taxes and markup in the piece price.
There are no hidden fees are charges associated with your
quote.
Q. How do you make money?
A. A standard markup per piece.
Q. What is your actual presence in
China?
A. We maintain a 5,000 square ft. state of the art office
in downtown Shanghai. Our office is staffed with 30 people
who handle quoting, pre-production samples, production, quality
and logistics. In addition we have a satellite office in
Ningbo to supervise manufacturing in southern China.
Q. Do you have a minimum order quantity?
A. A typical minimum starting order is $10,000 and we strive
to build long term relationships with our customers with
business ultimately reaching $500,000+ per year in orders.
Q. How long has your company been in business?
A. Smart Sourcing, Inc. has over 40 years of manufacturing
experience with over 10 years experience in China.
Q. Do you have engineers on site? If so, what are their
specialties?
A. Yes, we have on-site engineers in both our New York and
Shanghai offices covering plastics, metals and electronics.
Q. If there was a defect in one, or some, of the units
- how does your company prefer to handle them?
A. We will follow through with production only after the
customer has approved first article samples. All parts go
through three levels of inspection before they are submitted
for customer approval: (1) China factory inspection (2) Shanghai
office inspection (3) Farmingdale, NY inspection. If there
is a defect, we will consult with our engineers and the customer
on the best way to solve the problem and corrections will
be made at the factory. For any defective product that reaches
our customers, we will discuss the best method for resolution
including monetary allowances.
Q. What do you like to see in the quote package?
A. Your quote package should include:
- Detailed drawings
- 3+ samples of the product
- Estimated annual volume and lot sizes
- Target costs
- Estimated award date
- Potential manufacturing concerns
Q. Why should we choose your company
over the next?
A. You should choose Smart Sourcing, Inc. because we are
a full-service company that makes outsourcing to China
easy and risk free. Our best customers are often those
who have tried to go to China on their own before and failed.
We can provide a substantial cost savings over most competitors
and you deal directly with a U.S. company that makes China
transparent to you. References available upon request.
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